We request that payment is made in advance for supplies and routine appointments such as vaccinations and preventative dental care. Fees for all non-routine appointments should be settled either after each consultation or upon receipt of the invoice.
If for any reason you are unable to settle your account, we ask you to discuss the matter as soon as possible with a member of staff. Non-payment of accounts is a serious matter, and clients who fail to make payment in full (unless previous exception has been made) could face further action including legal proceedings.
We reserve the right to charge interest on any account that remains unpaid after 30 days. Persistently unpaid accounts will be referred to our debt collection agency and proceedings may be initiated to recover the debt through the courts. Costs associated with debt collection will be the responsibility of the client.
We will not provide any further scheduled treatment for animals belonging to clients who have an unauthorised outstanding debt with the practice. Persistent refusal to pay bills will result in a written instruction to seek veterinary treatment elsewhere and the discharging of our responsibilities to you under the Veterinary Surgeons Act.